Terms & Conditions

Sand and Castle Ltd Guest Booking Terms and Conditions

Sand and Castle is a registered company in England and Wales with company number 07508673.

Throughout the conditions, please note:

“The Guest” is the person who is the main point of contact when making the booking on the booking form and represents any other people joining them on the holiday.“The Owner” is the person who owns the property and who Sand and Castle are taking bookings on behalf of. Sand and Castle will liaise with the owners with regard to offering their property for self-catering holidays. The contract is directly between “The Owner” and “The Guest”.

These terms and conditions apply to all guests making any type of booking through Sand and Castle, including online, over the telephone and by email.

All bookings must be made by persons aged 18 or over and must have authorisation from all guests attending the holiday.

Booking a Cottage

    • 1.1 Bookings can be made by the Guest via the website as an online booking.


    • 1.2 The Guest who completes the booking form and agrees to the terms and conditions does so on behalf of all party members and binds them jointly and severely to the terms.


Booking Confirmation

    • 2.1 A booking is not confirmed until a member of Sand and Castle responds in writing confirming the booking.


    • 2.2 To confirm a booking the Guest must confirm that they have read the terms and conditions by ticking the box on the booking form. Any payment is deemed to confirm acceptance of Sand and Castle’s terms and conditions.


    • 2.3 To make a booking the Guest must pay an initial 25% non refundable deposit of the total amount due for the holiday. If the booking is within 60 days of arrival the guest must pay the total amount due for the holiday and any other costs for any further services.


    • 2.4 A confirmed booking is subject to the cancellation policy.


    • 2.5 Only debit or credit card payments may be used to confirm bookings. We cannot accept cheques.


Payment of the balance

    • 3.1 The final balance for the holiday and any additional costs must be paid in cleared funds 60 days prior to arrival. Sand and Castle will endeavour to send a reminder email to the Guest but it is the Guest’s responsibility to ensure that the balance is paid within the 60 days.


    • 3.2 If the Guest has not paid their final balance after a reminder has been sent and Sand and Castle are unable to get in touch with the Guest to take payment then the booking will be classed as a cancellation by the Guest (please see cancellation policy).


    • 3.3 All details for the accommodation will be sent after the final balance has been paid and not before due to privacy and security reasons.


    • 3.4 Sand and Castle require the final balance to be paid in full using only one payment method.


    • 3.5 If funds are not available when requested the booking shall be treated as a cancellation by the guest and the booking dates will be released.


Accommodation Price

    • 4.1 Sand and Castle reserves the right to amend prices quoted as a result of mistakes or omissions.


    • 4.2 Prices quoted on enquiry will be valid until the end of the day on which they were given.


    • 4.3 If no deposit has been received the quoted price may be subject to change.

Forms of Payment


    • 5.1 Payments may be made by debit card, credit card, bank transfer or cheque. Payment by cheque is not possible for Booking Deposits. Cheques must be posted 14 days prior to final balance deadlines. Cheques for balance payments should be made payable to ‘Sand and Castle Ltd’. Post-dated cheques are not acceptable. Payment by credit card will be subject to a non-refundable surcharge of 2.5% of the transaction value.


    • 5.2 Sand and Castle does not store or process debit or credit card details Sand and Castle uses a secure online payment gateway provided by Sage Pay to process payments. For information, Sage Pay is an industry leader and has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI DSS) and adheres to the most stringent levels of fraud screening, ensuring that card details remain secure throughout the transaction process.

Amendments to Bookings


    • 6.1 A confirmed booking can be changed if the same accommodation is available, provided that Sand and Castle agree to the change and that there is no less than 90 days to the initial holidays arrival date. In this event a handling charge of £25.00 will be payable to Sand and Castle.


    • 6.2 Booking amendments requested within 60 days will be treated as a booking cancellation and may be subject to the terms of the Cancellation Policy (Below).


    • 6.3 Requested transfers will be treated as cancellations.


    • 6.4 Bookings are not transferable to another party without Sand and Castle’s consent.


    • 6.5 In the unlikely event of an owner amending a confirmed booking for reasons beyond their control, provided that reason is not due to reasons that are classed as uncontrollable events, the owner will do their best to inform the Guest as soon as possible. If the owner has no other choice than to class the property as unsuitable to rent, the Guest will be given the option of cancelling their booking or alternative accommodation. If the Guest wishes to cancel their booking, Sand and Castle must be given written confirmation and a full refund will be given.

Cancellation policy


    • 7.1 A cancellation is only valid if confirmed in writing before the start date of the holiday.


    • 7.2 If you wish to cancel your booking, the Guest must call the Sand and Castle office and speak to a member of the team. Written cancellation must then be given by email. Cancellation will take effect from the time of the written confirmation.


    • 7.3 Sand and Castle cannot reinstate a cancelled booking.


    • 7.4 Deposit (25% of total holiday cost): Cancellation of holiday more than 2 months before the start date of the holiday, the Guest will forfeit deposit.


    • 7.5 Total cost of holiday (100%): Cancellation of holiday after the full balance has been paid or is due and less that 2 months before the start date of the holiday, the Guest is liable for the full cost of the holiday.


    • 7.6 Wherever possible Sand & Castle will make every effort to re-sell cancelled dates. If successful, subject to the limits above, we will
      return to the Guest any monies paid less the difference between the cost of the cancelled booking and the replacement booking minus
      an administration fee of £30.

Times of Arrival and Departure


    • 8.1 Arrival and departure times are specific to each property. We ask Guests to abide by these times. Alterations to these times could be requested to the owner but may not be possible and may incur a charge.

Restrictions to Properties


    • 9.1 Some properties may have restrictions. Guests must check their chosen cottage for any restrictions that may apply to he booking. Please note if this information is not disclosed the Owner reserves the right to deny access or request the property is vacated to immediate effect.

Group size and numbers


    • 10.1 The number of guests at a property must not exceed the limit for that property. The Guest and their party may be asked to vacate the property if the number of guests staying exceeds the limit without prior written agreement from Sand and Castle or The Owner.


    • 10.2 Once a Guest has booked a Sand and Castle property The Guest will be asked to inform Sand and Castle of all the names of each party member. 10.3 When a low occupancy discount is given the number in the party must not exceed the low occupancy party size. Sand and Castle and the owner reserve the right to request that The Guest vacate the property if these conditions are not adhered to.

Extra Services


    • 11.1 If The Guest wishes to request extra services such as babysitting, additional cleaning, catering or supermarket delivery prior to The Guest’s arrival, Sand and Castle request that you give as much notice as possible.

Looking after the property


    • 12.1 The Guest is legally obliged to leave the property in the same state of repair and condition at the end of the rental period as it was at the beginning. This will include, furniture, fixtures and fittings, and all other contents. This also includes out buildings, gardens and outdoor contents. Guests will be liable for any breakages or damage to the property and will receive a bill for replacement or repair.


    • 12.2 If any damage occurs during the Guests stay, the Owner or Sand and Castle must be notified as soon as possible in order for the problem to be rectified for the next guest.


    • 12.3 The property will be checked before The Guests arrival to ensure that the property and its contents are at the high standard required. 12.4 Some cosmetic products can leave permanent damage to linen and towels. If using products such as fake tan or hair dye, Sand and Castle advises Guests to bring their own linen for their stay. Guests will be billed for any damage.


    • 12.4 Some cosmetic products can leave permanent damage to linen and towels. If using products such as fake tan or hair dye, Sand and Castle advises Guests to bring their own linen for their stay. Guests will be billed for any damage.

Baby Friendly Properties


    • 13.1 All baby equipment requested by the Guest is to be used at the discretion of the Guest and neither the Owner or Sand and Castle is responsible for any damages that result while being used.

Personal Possessions


    • 14.1 Neither Sand and Castle or the Owner are to be held responsible for any loss or damages to personal belongings or vehicles belonging to the Guest while staying at the property. Any belongings left will be returned to the Guest if possible and the Guest will be responsible for the postage cost.



    • 15.1 Some Sand and Castle properties accept dogs. Guests must check when intending to bring a dog that their chosen cottage a) accepts dogs b) the number of dogs accepted. Guests will find this information on the cottage page.


    • 15.2 Pets must be kept out of the bedrooms and off furniture at all times. Neither Sand or Castle or the Owner will be held responsible for pet safety.


    • 15.3 Guests must not leave their pet unattended in the property.


    • 15.4 All Guests must pick up after their dog and dispose of their contents in a sanitary manner.



    • 16.1 At no time will Sand and Castle be held responsible for any damage, loss, injury, accident or expense that the guest or their property might suffer while staying at the rental property, caused by any neglect, act or default on the part of the owner.

Holiday Insurance


    • 17.1 Sand and Castle strongly recommend that the Guest takes out their own holiday insurance, at least to the value of the cost of the holiday incase of unforeseen circumstances.

Circumstances Beyond Our Control


    • 18.1 In all circumstances that are beyond our control Sand and Castle will not pay any compensation or accept any liability for events such as problems with transport, closure of airports, adverse weather conditions, fire, or any other problems such as these.


Thank you for reading these terms and conditions.

Website Usage Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sand and Castle’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Sand & Castle’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 53 Lime Street, Ouseburn Newcastle upon Tyne NE1 2PQ. The term ‘you’ refers to the user or viewer of our website

The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.


    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, copy, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.


    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website. We have no responsibility for the content of the linked website.


  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.